Make service support part of the buying conversation
Questions about documentation, support scope and parts that are useful before you purchase.
Read the support scope
Ask who provides service, where they operate and what the proposed agreement covers. Request written details of response arrangements, exclusions and escalation contacts rather than relying on broad promises.
Ask about documentation
Find out which manuals, training materials, service records and handover documents are included. Keep maintenance planning aligned with the manufacturer’s instructions and your facility’s procedures.
Plan for parts and accessories
Ask how compatible parts are identified and how availability is confirmed. Provide exact model and part numbers when seeking replacements. Obtain written compatibility confirmation before placing an order.
Keep equipment details organised
Maintain a record of make, model, serial number, purchase documentation and support contacts. Share only the equipment information needed for a service request; do not include patient records.
Put your requirements into focus.
Build a quote list or send an enquiry with the details of your facility.
Explore the catalogue ↗General procurement information only. This guide does not provide clinical, technical installation or regulatory advice. Obtain model-specific information and qualified professional guidance.